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FortiClient VPN for Students (with stud.unilu.ch e-mail address)

External access ZHB e-media with Fortigate VPN

Updated at September 25th, 2024

Instructions
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External access ZHB e-media for students

External use of the licensed ZHB e-media (e-journals, e-books, e-newspapers and databases) is possible for members of the University of Lucerne via VPN. VPN allows direct access to the licensed e-media offering, similar to access on campus within the university network.

The use of the VPN offer is only permitted for scientific and university purposes. User name and password must not be made accessible to unauthorized persons.

Here you find instructions for ...

Windows

Here are instructions for installing FortiClient VPN on Windows.

Important: If FortiClient VPN is already installed, you must first uninstall the previous client and then restart your computer before (re)installing or updating.

System requirements

A notebook or desktop PC with Intel or AMD processor running Windows (64-bit) with Version 10 or higher to install FortiClient VPN.
A VPN connection is only required outside the network of the University of Lucerne and the Lucerne Central and University Library.

Devices with Snapdragon Plus and Elite processors

Devices such as Surface Laptop 7 and Surface Pro 11 are incompatible with the FortiClient VPN. This also applies to devices from other manufacturers with these processors.

For the slightly older Microsoft devices with the ARM processors SQ1, SQ2 and SQ3, FortiClient VPN from the Microsoft Store can be used.

We are checking how VPN can be used with these “Snapdragon devices”.

Uninstall FortiClient VPN

Open the Control Panel and select Apps from there. From there, search for FortiClient VPN and then select Uninstall and ...

... then perform a reboot.

Install FortiClient VPN

You can download the latest FortiClient VPN installer from the following address: https://drive.switch.ch/index.php/s/DmAvMZIDtpdZylT.

Start the installation, accept the license conditions and continue with Next ...

... and follow the individual steps until the installation is completed successfully. Restart your system at the end of the installation.

Configure FortiClient VPN

In order to use FortiClient VPN, you must first set up a VPN connection. To do this, start FortiClient VPN, which you can find in the Start menu or as a link on the desktop.

Start FortiClient VPN and create a VPN configuration ...

... by clicking on Configure VPN.

VPN configuration
Enter the following values here:

Connection Name:	UNILU
Remote Gateway:	vpn2.unilu.ch
Customize port:	443

Finish the configuration by clicking the Save button.Delete

Connect to VPN

To connect to VPN, start FortiClient VPN, which you can find in the Start menu or as a link on the desktop.

After you start FortiClient VPN, enter your StudNET credentials to log in to the VPN.

Username: S+Matriculation No. (E.g. S11-111-111)
Password: Your personal password

Then start the VPN connection with the Connect button.

If the login was successful, you will see the following status display:

When you no longer need VPN, simply click the Disconnect button and then close the FortiClient VPN program.

Using ZHB e-media

Once you are correctly connected to the FortiClient, you can use the ZHB e-media. You can find this at the address https://www.zhbluzern.ch/english-pages/using-e-resources or via research in https://rzs.swisscovery.slsp.ch.

Assistance & Support

If you need assistance accessing ZHB e-media or have questions about VPN access, please fill out the ZHB Support form.

macOS

Here are the instructions for installing FortiClient VPN on macOS.

Important: If FortiClient VPN is already installed, you must first uninstall the previous client and then restart your computer before (re)installing or updating.

System requirements

FortiClient VPN installation requires a MacBook Air, MacBook Pro, iMac, Mac mini, or Mac Pro with macOS 10.15.7 or higher. FortiClient can be installed on both Intel and M1 based devices. M1 devices may require the installation of Rosetta (displayed during installation).
A VPN connection is only required outside the network of the University of Lucerne and the Lucerne Central and University Library.

Uninstall FortiClient VPN

Be sure to use the FortiClientUninstaller program to uninstall FortiClient. You can find the uninstaller in the applications or directly by searching for "forti". After that, be sure to restart the Mac.

Start the FortiClientUninstaller program and click the Uninstall button and ...

... then perform a reboot.

Delete

Install FortiClient VPN

You can download the latest FortiClient VPN installer from the following address: https://drive.switch.ch/index.php/s/DmAvMZIDtpdZylT.

Start the installer, click on Install ...

... and follow the individual steps until the program is successfully installed.

Important: Please refer to the notes on FortiTray configuration and allowing the blocked FortiTray system extension.

After that, perform a restart.

Install Rosetta (if required)

For M1 based Apple devices, if Rosetta is not already installed, the following message may appear.

Install Rosetta and then proceed to FortiClient VPN Setup.

Important: FortiTray configuration

After installing FortiClient VPN, the FortiTray configuration must be allowed with Allow.

Important: Be sure to allow blocked system extension!

After installing FortiClient VPN, a message appears stating that a system extension has been blocked. It is mandatory to allow this, otherwise VPN will not work correctly!

Click the Open Security Preferences button ...

... and then the Security & Privacy window opens.

To edit the setting, click the lock at the bottom left and then click the Allow button. Only then FortiClient VPN can be used correctly!

Configure FortiClient VPN

To use FortiClient VPN, you must first set up a VPN connection. To do this, start FortiClient VPN, which you can find under Programs, in the menu bar or in the Launchpad.

Start FortiClient VPN and create a VPN configuration ...

... by clicking on Configure VPN.

VPN configuration
Enter the following values here:

Connection Name:	UNILU
Remote Gateway:	vpn2.unilu.ch
Customize port:	443

Finish the configuration by clicking the Save button.

Connect to VPN

To connect to VPN, do this by launching FortiClient VPN, which can be found under Programs, in the menu bar or in the Launchpad.

After you start FortiClient VPN, enter your StudNET credentials to log in to the VPN.

Username: S+Matriculation No. (E.g. S11-111-111)
Password: Your personal password

Then start the VPN connection with the Connect button.

If the login was successful, you will see the following status display:

When you no longer need VPN, simply click the Disconnect button and then close the FortiClient VPN program.

Using ZHB e-media

Once you are correctly connected to the FortiClient, you can use the ZHB e-media. You can find this at the address https://www.zhbluzern.ch/english-pages/using-e-resources or via research in https://rzs.swisscovery.slsp.ch.

Assistance & Support

If you need assistance accessing ZHB e-media or have questions about VPN access, please fill out the ZHB Support form.

Android

Here are instructions for installing FortiClient VPN on mobile devices running Android.

System requirements

A mobile device with Android 9.0 or higher is recommended for FortiClient VPN installation.
A VPN connection is only required outside the network of the University of Lucerne and the Lucerne Central and University Library.

Install FortiClient VPN

You can find the latest FortiClient VPN app in the Google Play Store.

Important: There are several FortiClient VPN versions in the Google Play Store. Be sure to use the app with the blue lock icon.

Click the Install button to install the app.

Start FortiClient VPN for the first time

Start the FortiClient VPN app and confirm the note about the free version with OK.

Confirm the message to save the VPN configuration with OK.

Allow the request to access photos, media and files with Allow.

Configure FortiClient VPN

To use FortiClient VPN, you must first set up a VPN connection. To do this, start the FortiClient VPN app.

Enter or select the values according to the screenshot and ...

... continue with a click on the Create button.

In the configuration overview, select Server and ...

... enter vpn2.unilu.ch as the server and ...

... confirm with OK and close the FortiClient VPN App. This completes the configuration.

Connect to VPN

Start the FortiClient VPN app, click on the VPN tunnel UNILU and ...

... then click on the Connect button.

At the login screen enter your StudNET credentials.

Username: S+Matriculation No. (E.g. S11-111-111)
Password: Your personal password

Then start the VPN connection with the Login button.

The first time you log in with the FortiClient app, a connection request appears, which you can confirm with OK.

If the login was successful, you will see the following status display:

When you no longer need VPN, simply click the Disconnect button and then close the FortiClient VPN App.

Using ZHB e-media

Once you are correctly connected to the FortiClient, you can use the ZHB e-media. You can find this at the address https://www.zhbluzern.ch/english-pages/using-e-resources or via research in https://rzs.swisscovery.slsp.ch.

Assistance & Support

If you need assistance accessing ZHB e-media or have questions about VPN access, please fill out the ZHB Support form.

iOS / iPadOS

Here you can find instructions for installing FortiClient VPN on iPhone and iPad.

System requirements

An iPhone or iPad running iOS or iPadOS 15.0 or later is recommended for FortiClient VPN installation.
A VPN connection is only required outside the network of the University of Lucerne and the Lucerne Central and University Library.

Install FortiClient VPN

You can find the latest FortiClient VPN app in the Apple App Store.

Important: There are several FortiClient VPN versions in the Apple App Store. Be sure to use the app with the blue lock symbol in the icon.

Click the Get button to install the app.

Start FortiClient VPN for the first time

Start the FortiClient VPN app and confirm the license terms with I accept.

Confirm also the second hint for the free version with I accept.

Click Allow here to allow the creation of VPN connections and confirm this with your device password.

Configure FortiClient VPN

To use FortiClient VPN, you must first set up a VPN connection. To do this, start the FortiClient VPN app.

Click Select Connection > and ...

... on the next window on + Add Configuration ...

Enter the following values here:

Name:	UNILU
Host:	vpn2.unilu.ch

Save the configuration with Save and ...

... finish the configuration with Done.

Clicking < VPN will return you to the FortiClient VPN app home page.

This completes the configuration and you can close the FortiClient VPN app.

Connect to VPN

Launch the FortiClient VPN app, turn on the VPN switch, and ...

At the login screen enter your StudNET credentials.

Username: S+Matriculation No. (E.g. S11-111-111)
Password: Your personal password

Then start the VPN connection with OK.

If the login was successful, you will see the following status display:

When you no longer need VPN, simply click the Disconnect button and then close the FortiClient VPN App.

Using ZHB e-media

Once you are correctly connected to the FortiClient, you can use the ZHB e-media. You can find this at the address https://www.zhbluzern.ch/english-pages/using-e-resources or via research in https://rzs.swisscovery.slsp.ch.

Assistance & Support

If you need assistance accessing ZHB e-media or have questions about VPN access, please fill out the ZHB Support form.

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