US English (US)
DE German

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

English (US)
US English (US)
DE German
  • Home
  • Instructions
  • Information for students

Checklist for setting up accounts and services

Updated at May 26th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Instructions
    Fortigate VPN / ZHB e-media Zoom WLAN Password reset Duo Mobile Ivanti (Pulse) Secure VPN / ZHB e-media E-Mail Barracuda E-Mail Security Gateway Software Catalog SWITCH edu-ID Microsoft 365 (M365) Microsoft Authenticator Microsoft 365 (M365) - E-Mail Teams CampusCard Information for students
  • Help, Tips & Tricks
+ More

Students at the University of Lucerne receive a StudNET account, which is used to log in to M365, webmail/email, Wi-Fi, and VPN. A Switch edu-ID is required to log in to various other services (see table below) as well as to the Central and University Library.

 

Important: Different user names for services of the University of Lucerne

  StudNET account Switch edu-ID
User name

Varies depending on the service

  • Email address (firstname.lastname@stud.unilu.ch)
  • Account short (Sxx-xxx-xxx)
  • Account long (Sxx-xxx-xxx@studnet.unilu.ch)

Registered private email address

 

Important

  • Use private email address
  • Multiple email addresses can be registered
Password An initial password will be sent via email to your private email address. Please change it as soon as possible! Self-created password
Validity Until exmatriculation + 3 months grace period Valid without restrictions
Access to…
  • M365 and email / webmail
  • Wi-Fi eduroam
  • VPN (FortiClient)
  • University Portal
  • Course catalog
  • HSCL (university sports)

 

Checklist for setting up accounts and services

1. M365, email, MFA

Task Instructions / Description
  1. Install the Microsoft Authenticator app on your smartphone.

https://it-help.unilu.ch/en_US/m365/m365-mfa-setup
  1. The first time you sign in to Outlook Web App or M365 ( https://outlook.office.com or https://office.com ), you'll need to set up multi-factor authentication (MFA). Once you've set up MFA, you can immediately check if you've received any emails in webmail.

https://it-help.unilu.ch/en_US/microsoft-365-mail/email-access-m365
 
 

2. Change the (initial) password of your StudNET account

Task Instructions / Description
  1. You can change your initial password directly at https://passwordreset.microsoftonline.com .

Guidelines for the new password

  • Is at least 12 characters long
  • Contains letters (uppercase and lowercase). Do not use umlauts (ä, ö, ü, etc.), as this could cause problems in web services.
  • Numeric characters (examples 0, 1, 2, 3, 4, 5, 6, 7, 8, 9)
  • Symbols (examples: !@#$%^&*()_+-={}|[]\:;<>?, ./)
  • Important: Create a separate, strong password for each service (Webmail Uni, Webmail Privat, Zalando, Facebook, etc.).
  • The initial password is no longer valid after the password change.

https://it-help.unilu.ch/en_US/pw-reset/m365-pw-reset
  1. Password management tools

If you don't have a password management tool installed yet, KeePass ( https://keepass.info ) is a good option for storing your new StudNET password and other passwords.
 
 

3. Switch edu-ID

Task Instructions / Description
  1. Log in to https://eduid.ch with your private email address and your Switch edu-ID password. Under Organizations, you can check whether you are linked as a student at the University of Lucerne. If you don't find a link, you can create one yourself on the migration website.

https://migrate2eduid.ch (Follow the instructions here)
  1. Set up multi-factor authentication (MFA) on the eduID website ( https://eduid.ch ) under "Security." Activating MFA is mandatory for access to OLAT ( https://lms.uzh.ch/dmz/ ).

    Important: The recovery code must be kept carefully so that you can reconfigure MFA if your smartphone is replaced or lost.

https://it-help.unilu.ch/en_US/switch-edu-id/1803249-switch-edu-id-two-step-login-2fa
  1. At the Central and University Library of Lucerne you can register for an SLSP library account using the Switch edu-ID
https://www.zhbluzern.ch/ausleihen-nutzen/registrierung (Registration instructions for students and employees of the University of Lucerne
 
 

4. Wi-Fi eduroam

Task Instructions / Description
  1. You can set up eduroam Wi-Fi at the University of Lucerne. Once set up, you can also use eduroam at other universities worldwide.

https://it-help.unilu.ch/en_US/wlan/eduroam
 
 

5. Access to ZHB e-media from outside the University of Lucerne

Task Instructions / Description
  1. External use of the licensed ZHB e-media (e-journals, e-books, e-newspapers, and databases) is possible for members of the University of Lucerne via VPN. VPN allows direct access to the licensed e-media offerings, similar to access on campus within the university network.

https://it-help.unilu.ch/en_US/fortigate-vpn-e-medien/fg-vpn-studierende
 
 

 

If you have any questions, please contact the helpdesk ( helpdesk@unilu.ch , Tel. +41 41 229 50 10).

 

 

 

services setup setup accounts

Related Articles

  • Duo Mobile for employees (with unilu.ch email address)
  • Ivanti (Pulse) Secure VPN for employees (with unilu.ch e-mail address)
  • FortiClient VPN for associate lecturers (with doz.unilu.ch e-mail address)
  • FortiClient VPN for Students (with stud.unilu.ch e-mail address)
  • Barracuda Spam Quarantine for employees (with unilu.ch, @doz.unilu.ch or @zhbluzern.ch e-mail address)

Copyright 2025 – Universität Luzern.

Knowledge Base Software by Helpjuice

Definition by Author

0
0
Expand