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Microsoft 365 (M365) password reset

Updated at March 9th, 2025

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Instructions: Reset Microsoft 365 password

This step-by-step guide shows you how to reset a forgotten Microsoft 365 password at the University of Lucerne. 
 

Please note

  • Your M365 password is the same as your UNET or StudNET account. If you change it, you must enter the changed password in the eduroam WLAN.
  • For security reasons, you should choose a strong password (combination of upper and lower case letters, numbers and special characters)
  • Keep your new password in a safe place or use a password manager such as KeePass
 

 

Requirements

  • An active internet connection
  • Your email address (@unilu.ch, @doz.unilu.ch, @stud.unilu.ch)
  • Access to your registered authentication method (Authenticator app, mobile phone, etc.)

 

Step 1: Open password reset page

  • Open your web browser
  • Navigate directly to the Microsoft password reset page: https://passwordreset.microsoftonline.com

 

Step 2: Identification

  • Enter your email address (e.g. dominik.muster@unilu.ch)
  • Enter the characters shown in the image (CAPTCHA)
  • Click "Next"

 

Step 3: Specify the problem

  • Select the reason for the login problems:
  • Select "I forgot my password"
  • Click "Next" 
     


Step 4: Verify your identity

Choose one of the verification methods offered:

  • "Text my mobile phone"
  • "Call my mobile phone"
  • "Enter a code from my authenticator app" 
     

 

Depending on your choice

  • SMS: You will receive a code via SMS. Enter this code.
  • Call: You will receive an automated call with a code. Write it down.
  • Authenticator app: Open your Microsoft Authenticator app and enter the code displayed.
  • Enter the code you received (example with verification via Microsoft Authenticator app) in the input field.
  • Click "Next".

 

Step 5: Create new password

  • Enter a new password in the "Enter new password" field.
  • Confirm the password in the "Confirm new password" field.
  • Click "Finish".

 

Step 6: Confirmation

  • After successful password reset you will receive a confirmation "Your password has been reset".
  • “Click here” to log in to M365 with your new password.

 

Possible problems and solutions

  • No verification option available / password cannot be changed: Contact the University of Lucerne Helpdesk
  • Code is not received: Check your mobile connection and try again
  • Authenticator app does not display code: Make sure the app is set up correctly and your device clock is properly synchronized
 

 

 

 

update password

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  • Info page and training offers for M365 for employees (with zhbluzern.ch e-mail address)
  • E-Mail access with private devices
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