Instructions: Reset Microsoft 365 password

This step-by-step guide shows you how to reset a forgotten Microsoft 365 password at the University of Lucerne. 
 

Requirements

• An active internet connection
• Your email address (@unilu.ch, @doz.unilu.ch, @stud.unilu.ch)
• Access to your registered authentication method (Authenticator app, mobile phone, etc.)

Step 1: Open password reset page

• Open your web browser
• Navigate directly to the Microsoft password reset page: https://passwordreset.microsoftonline.com

Step 2: Identification

• Enter your email address (e.g. dominik.muster@unilu.ch)
• Enter the characters shown in the image (CAPTCHA)
• Click "Next"

Step 3: Specify the problem

• Select the reason for the login problems:
• Select "I forgot my password"
• Click "Next" 
   

Step 4: Verify your identity

Choose one of the verification methods offered:

• "Text my mobile phone"
• "Call my mobile phone"
• "Enter a code from my authenticator app" 
   

Depending on your choice

• SMS: You will receive a code via SMS. Enter this code.
• Call: You will receive an automated call with a code. Write it down.
• Authenticator app: Open your Microsoft Authenticator app and enter the code displayed.
• Enter the code you received (example with verification via Microsoft Authenticator app) in the input field.
• Click "Next".

Step 5: Create new password

• Enter a new password in the "Enter new password" field.
• Confirm the password in the "Confirm new password" field.
• Click "Finish".

Step 6: Confirmation

• After successful password reset you will receive a confirmation "Your password has been reset".
• “Click here” to log in to M365 with your new password.